Refund policy

Return & Exchange Policy:

All In-stock, Classic, and Premier Build boots and shoes (except those marked as Seconds or Final Sale) are eligible for exchange or return for store credit only. A return must be initiated within 30 days of receipt through the Return Form. Once your return request has been processed, we will reach out with directions on how to return them to us.
The order must be in the same condition as received. Wearing anything outside of trying it on in your home will render it non-returnable and non-refundable.
Once received and processed, you will be issued store credit, valid for one year from the issue date. 

Order Cancellations and Changes:

Cancelled orders incur a $20 cancellation fee that covers processing fees and must be requested within 24 hours of order placement.
Changes to an order must also be made within 24 hours of order placement.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Made To Order (MTO) Products Terms and Conditions

NOTE: Lead times are based on past averages and serve as estimates, not guarantees, and may fluctuate through the year. Take this into consideration when ordering. 

Premier Builds (now known as Heritage Club) are produced to order. The lead times for Oneida Moccasins are estimated at 8-12 weeks. The lead times for all other models typically range from 3-6 months depending on complexity. 

Exceptions / non-returnable items

Russell Moccasin does not accept returns or exchanges of products purchased through dealers. Please contact your dealer in this case. Unfortunately, we also cannot accept returns on gift cards.

Seconds

Our Seconds section contains pairs with aesthetic imperfections that do not affect the funtionality of the boot. These flaws could include things such as wrinkled leather, uneven eyelet spacing or crooked stitching. All Seconds are final sale and cannot be returned  for a refund or store credit. Please order accordingly.

Servicing

Russell offers repair and servicing to help keep our products in use for as long as possible. We reserve the right to refuse servicing if a product has been poorly maintained and too delicate to service. Prices listed on the Product Servicing page is the base pricing and may be increased if additional work needs to be done. This is subject to availability.